Top Questions
Answered
What is your process for new clients?
- Submit all details of your event to Alyvia via the contact form or direct message.
- Alyvia will reach out to coordinate a consultation in which she will assist in planning all logistics, aesthetic considerations, and music selections.
- After reaching agreement on these arrangements, Alyvia will send you a customized contract for e-signature and a payment link to secure your booking. An invoice and e-signed contract record will be sent to your for your records.
What styles of music can I choose from?
Alyvia offers pre-curated lists in the following genres: Classical, Jazz, Modern, Romantic, and Christmas. If you’d like to see the most current version of Alyvia’s full repertoire list, please reach out directly.
What if I want a specific song that is not on your pre-curated lists?
Alyvia usually accommodates most requests, though some specific songs might be rejected due to musicality that is incompatible with the harp. New songs require up to one month advance notice to develop proficiency. Please make sure to specify your requests early or they might be rejected for lack of preparation time.
How far in advance should I reserve a booking?
Alyvia recommends booking 2-6 months in advance to ensure availability. However, short-notice inquiries are always welcome. Short notice bookings are accepted pending availability.
Do you require a deposit? How are payments processed?
Bookings are confirmed upon both the submission of a $100 nonrefundable deposit and the e-signing of your custom service contract. The remaining balance is due 14 days prior to the event. If payment is not received on time, the deposit will be forfeited, and the performance will be canceled. For short-notice bookings made within less than one month of the event, the full booking fee is required immediately upon reservation.
All payments are processed securely through Stripe. I accept all major debit/credit cards and ACH bank transfers. Invoices are sent via email with a payment link. After submitting payment, you will receive an invoice for your records.
What equipment do you use?
Alyvia provides her own amplification and power source. The harp is equipped with a built-in pick-up mic system that can be plugged directly into an amplifier. No need for awkward mic stands! Alyvia provides a single amp speaker, which is plugged into a portable battery, so there is no need for extension cords and the harp does not Alyvia does not require access to a venue’s electrical outlet.
However, the amp’s audible range reaches one large space; for venues with multiple rooms, a connection to a central audio system might be necessary. Alyvia’s set up includes a 20′ quarter inch cable to connect to your venue’s system.
How much space do you need to perform?
For performance, Alyvia requires a 5 foot square space to set up the harp, digitized sheet music tablet stand, bench, amp, and battery. All of this will be visible to guests.
For storage, Alyvia requires a 2 foot square space to store a transport cart and some extra accessories. This should be in a closet or area closed off to guests.
Can you perform at outdoor events?
Alyvia loves performing outdoors in favorable weather. However, as the harp is made of wood, it is sensitive to fluctuations in temperature and humidity.
Alyvia and her harp cannot be exposed to direct sunlight, as this can result in the digital sheet music tablet overheating and abruptly shutting off mid-performance. For all outdoor events, clients must provide shade cover of some sort. Performances cannot take place outdoors in the case of forecasts predicting rain or temperatures below 55º F.
For events where weather might be an issue, an indoor backup plan is strongly advised. If precipitation occurs at your event and there is no indoor back up plan, the performance will be canceled with no refund.
Do you perform outside Seattle?
Yes! Alyvia performs primarily in western Washington. Alyvia’s starting point is Pike Place Market. To calculate travel fees, determine the round trip total miles from Pike Place Market to your event venue and back. The first 20 miles are included complimentary. Beyond this, travel fees accrue at a rate of $1/mile.
Alyvia is also available for destination weddings–please inquire directly to discuss transportation and accommodation requirements.
What is your cancellation & refund policy?
Alyvia is proud to have never canceled on any client thus far. In the case that Alyvia is injured or otherwise deterred by some unexpected force de majeure, Alyvia will give a full refund on all fees submitted by the client.
If a cancellation is initiated by the client, eligibility for refund is dependent on timing. If the client submits cancellation notice 15+ days before the event, they are eligible for a partial refund, excluding the non-refundable deposit and payment processing fee. If the client submits cancellation notice 14 or fewer days before the event, no refund will be submitted. Cancellation notice must be submitted via email.
Besides cancellations, there are no other conditions eligible for refunds. Refunds may require up to 10 business days to process.